Job Description

Telephone Triage Nurse (RN Required) - PT - Evenings at Mary Washington Healthcare summary:

A Telephone Triage Nurse (RN) provides clinical telephone assessments to callers, determines appropriate healthcare options, and offers guidance and education on immediate and preventive health needs. This role involves documenting calls accurately, referring inquiries to appropriate resources, and following up to ensure patient compliance. The nurse also participates in quality improvement and community education activities while maintaining confidentiality and professionalism.

Start the day excited to make a difference…end the day knowing you did. Come join our team.

Job Summary:

This position is a Registered Nurse responsible for triaging callers by assessing their needs and facilitating appropriate clinical options as well as providing information to the primary physicians, specialists, community services and health care facilities. The Registered Nurse will educate the caller on immediate healthcare needs and preventive management.

Essential Functions & Responsibilities:  

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• Answers telephone calls concerning caller needs in order to provide quality service to the caller.  

• Conducts sound nursing assessments and offers alternative to callers within the parameters of the established guidelines.  

• Refers inquiries to appropriate resources giving complete and accurate information.  

• Documents all inquiries at the time of the call for medical, legal and statistical purposes.  

• Maintains a sense of ownership and accountability to the program.  

• Maintains confidentiality at all times   with caller interactions.  

• Provides a "call-back" telephone call within 24 hours for all emergent and clinical judgments to determine compliance with recommendations.  

• Participates in quality improvements activities.  

• Participates in community education activities.  

• Perform other duties as assigned  

Qualifications:  

•   V alid RN License from Virginia or reciprocal compact state required.  

• Minimum of three (3) years clinical experience in acute care with excellent clinical skills.  

• Basic phone interview and counseling skills.  

• Knowledge of community services, physicians and health systems.  

• Basic keyboard and computer skills with working knowledge of Windows 95.  

• Pleasant, positive telephone voice.  

• Excellent verbal communication.  

• Ability to work in a confined space.  

• Pursuit of continuing education.  

• Positive, enthusiastic and helpful attitude.  

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Keywords:

telephone triage nurse, registered nurse, clinical assessment, patient triage, healthcare guidance, call documentation, patient education, community health services, nurse follow-up calls, quality improvement

Job Tags

Immediate start, Afternoon shift,

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