Job Description

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

About the Role

We are seeking a detail-oriented and proactive Salesforce Administrator to join our team. This role is responsible for configuring, maintaining, and optimizing our Salesforce platform to support business objectives, enhance user experience, and drive data-driven decisions. The ideal candidate will have strong technical expertise, communication skills, and the ability to bridge business requirements with Salesforce solutions.

Key Responsibilities

• Configure Salesforce using tools such as Flows, validation rules, custom fields, and page layouts
• Manage Salesforce data, including importing, exporting, cleaning, and ensuring data accuracy
• Administer profiles, permission sets, roles, and sharing settings to maintain data security and compliance
• Build and maintain reports and dashboards to provide actionable insights for stakeholders
• Translate business requirements into scalable Salesforce solutions
• Provide user training, documentation, and ongoing support to ensure adoption and efficient use of Salesforce
• Manage change requests, enhancements, and support tickets using a ticketing system (e.g., Jira, Asana, ServiceNow, Zendesk, or similar)
• Partner with cross-functional teams to deliver Salesforce-related projects from start to finish
• Troubleshoot and resolve technical and functional issues within Salesforce
• Stay current with Salesforce platform updates and recommend improvements

Qualifications

• 2+ years of experience as a Salesforce Administrator (Salesforce Admin Certification preferred)
• Proficiency with Salesforce configuration tools (Process Builder, validation rules, etc.)
• Strong understanding of data management and Salesforce security features
• Experience creating custom reports and dashboards
• Experience working with a ticketing system to manage support requests, incident resolution, and project tracking
• Excellent communication and collaboration skills with both technical and non-technical teams
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Familiarity with change management and project management practices

Why Join Us

• Opportunity to work on impactful Salesforce projects that shape business strategy
• Collaborative and supportive team environment
• Professional growth opportunities, including Salesforce certifications and training
• Benefits: healthcare, retirement plan, PTO, etc.]

Salary: $60,000.00 – $80,000.00 per year

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