Job Description

Location Detail: 9 Farm Springs Rd Farmington (10566)

Shift Detail: Mon-Fri

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. 
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

 

Job Description

Responsible for coordinating the individualized care of patients throughout the continuum of care services, eliminating barriers to healthcare and enhancing patient and physician satisfaction. Serve as a member of the multidisciplinary team functioning as patient advocate, educator, key point of contact and liaison between the patient and all other appropriate services.

• Telephone triage for symptom management (pain, nausea, fatigue, etc.)
• Perform patient assessments via telephone
• Place referrals for community resources via EPIC, based on patient assessments (ICP Case Management, Center for Healthy Aging, HHC Independence at Home)
• Follow up telephone calls to patients after initial consultation re: answers questions, confirms follow up appt made
• Make follow up appointments as needed
• Manages prescription refill requests
• Provide education to patient and caregivers regarding palliative care goals, symptom management, and community resources
• Communicate with providers via Tiger Text, secure in basket through EPIC, and outlook email
• Participate in case coordination meetings with Palliative Nurse Navigator
• Participate in clinical care planning meetings with Palliative Nurse Navigator
• Communicate effectively with non-licensed office staffs; Medical Assistants, Patient Service Coordinators 

 

Under provider direction, the RN provides skilled nursing care to patients in a variety of clinical settings. Scope of responsibility is characterized by use of nursing process to assess, plan, intervene and evaluate human responses to actual or potential health problems utilizing appropriate practices, standards, protocols and guidelines. This position reports to a Practice Manager.

Qualifications

• Current Connecticut RN License required.
• Previous experience in Medical/Surgical Office setting preferred.
• Experience with medical software 

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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