Job Description

Overview Product Manager, Trust & Safety at Chime. You will lead efforts to ensure every member facing a transaction issuefraud or a billing errorcan quickly and confidently get their money back. You will craft member experiences that feel effortless, even when things go wrong, while building systems that help Chime handle disputes efficiently at scale. In This Role Were hiring a Product Manager to join our Trust & Safety team. As our PM, youll lead efforts to make sure every Chime member who faces a transaction issuewhether it's fraud or a billing errorcan quickly and confidently get their money back. You'll shape policies and tools that balance compliance, fraud prevention, and compassion. The base salary offered for this role and level of experience will begin at $139,600 and up to $195,400. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Disputes aren't just support ticketsthey impact real people trying to pay rent, buy groceries, or protect their hard-earned money. You'll help shape end-to-end member experiences for transaction disputes and build systems that enable scalable handling of disputes. Responsibilities Own the end-to-end member experience for transaction disputesfrom filing to resolution Design simple, transparent flows that help members regain financial confidence quickly Collaborate cross-functionally with Engineering, Risk, Compliance, Legal, and Operations teams Drive automation and tooling improvements that reduce handling time and error rates Monitor and improve key metrics like resolution time, dispute loss, and member satisfaction Stay ahead of evolving regulatory guidelines and ensure full compliance Balance business risk, fraud mitigation, and user experience through thoughtful product decisions Qualifications Built consumer-facing products that prioritize trust, safety, or financial resilience Worked in complex operational or policy-heavy domains (e.g. fraud, compliance, support) Used analytics and experimentation to uncover insights and drive product decisions Collaborated with diverse teams including Engineering, Risk, Legal, and Ops Excellent communication skills and comfort with ambiguity in high-stakes areas Familiarity with or interest in financial services regulation and dispute resolution A member-first mindset and drive to build simple, empowering experiences A Little About Us At Chime, we believe that everyone can achieve financial progress. We created Chimea financial technology company, not a bankon the premise that core banking services should be helpful, easy, and free. We empower our members to take control of their finances and work towards their goals through user-friendly tools and intuitive platforms. We are problem solvers, dreamers, and builders with one shared obsession: our members. We hold ourselves to the highest standards of integrity and believe in being bold, ambitious, and collaborative. We strive for an entrepreneurial culture where every Chimer acts as a steward of our mission to help everyday Americans unlock their financial progress. Chime is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis. If you need accommodation during any stage of the application process, please contact benefits@chime.com. Global and Legal Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Employment Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Product Management and Marketing #J-18808-Ljbffr Chime

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