Job Description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job DescriptionJob Description Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefits:

• Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)
• Hybrid schedule of work from home and in-office days
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Full time, Monday to Friday schedule

Service Bureau (NSB) is looking for Hybrid Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, People First company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Hybrid Call Center Representative Essential Job Functions:

Communicate via phone with people with all backgrounds and personalities
Make outbound calls (75+/day)
Utilize software to note accounts and communicate with insurance companies
Negotiate and lead conversations to recover the highest balances for our clients
Communicate with team members to coordinate on accounts
Document accounts with proper notes to ensure quick communication
Adhere to company policies and procedures

Hybrid Call Center Representative Job Requirements:

• Meet the collector target metrics
• Ability to work a Hybrid schedule of work from home and in-office days once the requirements have been met
• Secure home office consisting of:
  • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
  • Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
  • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
  • Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training programthat you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.
Training Schedule

• First Week (Sarasota Office): 10:00 AM 6:00 PM EST
• Applied Training (About 6 Weeks): 9:00 AM 6:00 PM EST
• After Training: Youll transition into a regular schedule of either 8:00 AM 5:00 PM or 9:00 AM 6:00 PM EST

NSB Core Values:

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

NSB Culture & Environment:

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.
We are excited for you to join us!

To stay up to date on our latest postings we invite you to:
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Flexible work from home options available.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.

Job Tags

Hourly pay, Full time, Work at office, Worldwide, Home office, Monday to Friday, Flexible hours, Weekend work,

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