Job Description

Job Description

Job Description

About our Company:

For over 80 years, we have been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on our guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!

About the Job:

We are searching for a dynamic HVAC Service Manager for our Springfield, MA and Auburn, MA locations. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 25+ employees and be responsible for coordinating HVAC services and repairs depending on what the customer needs.

About the Requirements/Skills:

- 5+ years of management experience/leadership role. HVAC experience preferred, but not required.
- Customer/Client Interfacing
- Ability & willingness to work a flexible schedule as necessary to meet customer requirements
- Understanding of operational concepts including planning, scheduling, and logistics
- Demonstrated excellent written and verbal communications skills
- Proficient in Microsoft Office, including Word and Excel

About the Responsibilities:

- Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Stay abreast of industry technological developments and convey this knowledge to team members
- Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
- Interface effectively with other departments
- Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
- Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
- Promote and support the Company brand

Compensation:

Over the years, we have been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company.

Full Family Benefits Package:

Medical
Dental
Vision
401K with company match
Paid time off

Please provide a cover letter that explains why you should be considered a candidate for this position. Highlight accomplishments along with a detailed resume and salary requirements.

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