NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a [[Service Desk Senior Associate with English]] to join our team in [[India]].
Senior Service Desk Associate English
India - Office working
Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably a technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms
...This position is responsible for the daily management of assigned commercial portfolios. Duties and Responsibilities: Daily management... ...fees, and all other loan terms and structures on behalf of the Bank. Responsible for adherence to all compliance programs and...
...Lemnis Capital, we value your ambition. We work hard to create a culture where you can... ...and company strategy Demonstrates a high level of proficiency in their role as a Financial... ...life balance and access to a full suite of remote-work technology solutions If you are...
Growing regional food wholesaler just north of Boston is seeking a Buyer manage the procurement of products for the company. This includes vendor sourcing and qualification, pricing negotiations, and ensuring inventory levels meet demand. Qualified candidates must have ...
...our employees feel respected, valued and have an opportunity to contribute to the company's success. As an AML Sanctions Group Manager for the Know Your Customer (KYC) team within PNC's Enterprise AML Advisory organization, you will be based in Pittsburgh, PA; Cleveland,...
...About the job Remote Data Entry Clerk - Work at Home Data Entry Clerk - Administrative Assistant - Survey Panelist - Online Operate At Home Position (Part-time/ Full-time) - Become Part Of Our USA Market Research Panel Today! Are you data entry clerk,...