Job Description

Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

As a Manager of Sales Development, you will lead our exceptionalhigh agencyteam to achieve ambitious objectives to drive overwhelming demand for our data activation platform, develop the future leaders of our company, and grow our brand recognition in the market.

How you’ll spend your time

Within one month:

• You will start building a trusting relationship with your direct reports and peers.
• You will contribute to making decisions on how our sales development team goes to market and expands our footprint via a scaled outbound motion
• You will build a better understanding of ourvaluesand how that would map to expectations for your team’s success
• Your peers in sales and marketing are enthusiastic to work with you because you reliably follow-through with your commitments.
• You will complete all product and sales certifications

Within three months:

• You will have improved planning, communication, hiring, and onboarding processes to help the team scale as we grow.
• You will instill the operational rigor and measurement to drive the right level of prospective activities in a given day and week
• You will establish a process to enable your team as well as Account executives on best practices for cracking into accounts
• You will celebrate the fact that your org has delivered key results in support of their objectives for the year.
  • Qualified Opportunities pipeline supports our goal of 3x pipeline coverage
  • Deliver the best-possible customer experience by contacting leads within 5 minutes of submitting requests
  • Establishing our sales development career path

Within six months:

• You will have hired and retained exceptional people.
• You will collaborate with marketing and sales leadership to develop the next set of ambitious goals that your org should work towards.
• You will be helping shape new go-to-market strategies to engage new segments and regions of customers
• You will become a subject matter expert on all things modern data stack and customer data platforms

About You

You are an experienced and visionary people-driven sales leader who has the skills to effectively drive progress toward oursales organization’sambitious and challenging objectives. You are strongly aligned withour values and bring a high sense of ownership to your work at Hightouch.

Qualifications:

• You have 2+ years of experience leading a sales development function in B2B SaaS focused on sourcing outbound opportunities.
• You’re highly analytical and love digging through data to assess team + business performance
• You have a passion for hiring and developing people early in their careers
• You have supported sales teams that focus on working with both enterprise and Mid-Market companies
• You're just as comfortable hopping on a cold call as you’re inspecting messaging quality and call recordings
• You embody and celebrate a culture of writing

Nice to haves:

• Experience using tools such as Outreach, Gong, LinkedIn Sales Navigator etc

The salary range for this position is 180,000-230,000 on target earning (70/30 split) per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

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