The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptlyeither directly or by coordinating with other techniciansby triaging tickets, prioritising tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
Technical Support:
Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
Assist with system setups, hardware deployment, and software installations.
Perform password resets, account unlocks, and basic user account administration.
Maintain documentation of technical procedures and known issues.
Dispatch & Coordination:
Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
Act as the central coordinator for all Desktop Support operationsensuring efficient resource allocation.
Follow up on open tickets to ensure resolution and customer satisfaction.
Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
Track SLA compliance and keep stakeholders informed of ticket status and updates.
Create shift handover reports and maintain accurate logs of ongoing issues.
Requirements:
Education & Experience:
Associate or Bachelors degree in Information Technology, Computer Science, or related field preferred.
1-2 years of hands-on experience in a desktop support or helpdesk environment.
Experience with dispatching or coordinating IT support is a strong plus.
Technical Skills:
Proficiency in supporting Windows and Mac OS environments.
Familiarity with Microsoft Active Directory, Exchange, and Office 365.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
Preferred Certifications:
CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)
Work Conditions:
May include shift work, on-call rotation, or weekend support depending on business needs.
Combination of desk-based and floor support (if on-site).
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com
...Responsibilities: Deliver documents and packages using your own vehicle Provide exceptional customer service Ensure... ...Requirements: High school diploma or equivalent Valid driver's license and clean driving record Reliable vehicle (car, truck...
...held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Data Science is an integral component of Coinbases product and decision making process: we work in partnership with Product, Engineering and...
...Job Description Responsible for providing Clinical Research support for all clinical trials. Under the direction of supervisor or designee, this position will serve as support for the clinical study team. Essential Duties And Responsibilities Participate...
...POSITION: Account Executive Job Description: An Account Executive is needed to represent Lotus Sacramento Corp's radio station in the Sacramento market. The Account Executive will be responsible for selling airtime, digital platforms and promotions. They...
...The Division of Pediatric Allergy, and Immunology at the University of Miami Miller School of Medicine is seeking a full-time faculty member specializing in pediatric allergy/immunology. Candidates will be at the assistant professor level of the clinical educator track...