Call Center Customer Service Representative Job at Tailored Management, Chandler, AZ

cUttbFlieGdmVCswQWdlWTFDb25PZG1s
  • Tailored Management
  • Chandler, AZ

Job Description

Position Title: Customer Service Representative – Banking/Finance Domain (Call Center Experience)

Location : Fully Onsite – Chandler, AZ 85224

Pay Rate : $21/hr on W2 paid weekly!

Assignment Length : 12+ months (Extension possible based on performance, attendance, and business need)

Benefits : Health, Dental, and Vision Insurance

Training Schedule:

  • Monday to Friday | 9:00 AM – 5:30 PM EST
  • After training, candidates follow their assigned shift

Shift Options (Post-Training)

  • Monday–Friday | 10:30 AM – 7:30 PM EST
  • Monday–Friday | 11:30 AM – 8:00 PM EST
  • Monday–Friday | 12:00 PM – 8:30 PM EST
  • Monday–Friday | 12:30 PM – 9:00 PM EST

Role Summary

As a member of the Retirement & Benefits team, you'll support participants in employer-sponsored 401(k), pension, and deferred compensation plans. Your role involves guiding participants through account inquiries, assisting with transactions, and ensuring high-quality, error-free financial processing. This is a high-volume, customer-facing position that requires professionalism, attention to detail, and strong communication skills.

Required Skills & Experience

  • 2+ years of customer service experience (call center preferred)
  • Strong computer literacy – must be proficient with Microsoft Outlook, Word, and PowerPoint
  • Ability to navigate multiple systems/screens while engaging clients
  • Excellent communication – clear grammar, professional tone, and listening skills
  • Ability to remain calm under pressure in a fast-paced, high-call environment
  • Strong problem-solving and de-escalation skills
  • Flexible, coachable, and eager to grow in the role
  • High level of professionalism and respect for confidential information
  • Self-motivated with a positive, team-first attitude

Key Expectations (Pre-Submission Talking Points)

  • Cell Phones: Usage is restricted; managers will clarify designated use times and areas
  • Dress Code: Professional business casual attire required
  • Attendance: Use proper call-out procedures; communicate with direct supervisor and vendor
  • Punctuality: Maximum of 16 hours tardy allowed in the first 90 days
  • On-Site Requirement: Must report on-site during training period (remote afterward)

#TMCS

Job Tags

Weekly pay, Casual work, 16 hours, Remote work, Flexible hours, Shift work, Monday to Friday,

Similar Jobs

Professional Probation Services, Inc.

Probation Officer Job at Professional Probation Services, Inc.

 ...Job Description Job Description A misdemeanor probation officer (PO) supervises offenders in the community, in lieu of incarceration. Special conditions such as community service, drug screens, and treatment referral programs are monitored and coordinated by the PO... 

Studios

Interior Designer, 7-10 Years Job at Studios

 ...Who You Are You are passionate about the impact of design on people's lives and thrive on developing architectural solutions to complex problems. You are collaborative by nature and enjoy both teaching and learning from others, understanding that the best design comes... 

Ahope, INC.

Part Time Direct Support Professional Day/Swing Job at Ahope, INC.

 ...we encourage you to join our team! Open Positions: 1 position DSP Positions Variable Shifts Part Time availability Day/swing shifts Qualifications: Must be 18 years of age Dependable, punctual and flexible Excellent verbal and written communication... 

Abbott Laboratories

Senior Art Director Job at Abbott Laboratories

 ...serve people in more than 160 countries. Job Title Senior Art Director Working at Abbott At Abbott, you can do work...  ...our Marketing, eCommerce and Product teams, the Senior AD leads concept development, design and art direction across campaigns, digital... 

VCA Animal Hospitals

Cardiologist (Omaha) Job at VCA Animal Hospitals

 ...wards, supplementary step-down unit, comprehensive in-hour laboratory equipment, ultrasound units, video rigid and flexible endoscopy, Stryker laparoscopy/arthroscopy tower, 2 digital x-ray suites, helical CT, and on-site MRI. Schedule ~ Full and part-time...